Things to Consider While Choosing Apostille Services in India

There are several important things to be considered while choosing apostille services in India. If you want to apostille your important documents like birth certificate, degree certificate etc then you must choose the best apostille service provider. The following points will help you in making the best decision.

1. Approved by MEA

The first requirement of a good service provider is that the company should be mandatorily approved by the Ministry of External Affairs, New Delhi. The MEA is the top body handling apostille in India. Ask for the agency’s registration number and check it from the MEA before making your move.

2. Punctual services

A good agency with high-quality service is always punctual and their service is delivered exactly on time. When you make your first interaction with them, you will come to know of their professionalism and expertise as far as time is concerned. This is very important especially for business people who have a very tight schedule. Good companies stick to their deadlines given by them.

3. Professional contacts

The best companies usually have contacts with the HRD/GAD/HomeDepartment/Chamber of Commerce authorities of various Indian states. This will help the faster processing of your apostille case and reduce the processing time.

4. Reasonable service charges

The good service providers have a reasonable service charge to suit every applicant’s budget. Don’t get carried away by very high service charges, thinking that they will be good. Good services are not always expensive, you must remember.

5. Privacy of your information

Always make sure that your agency makes a non disclosure agreement with you regarding complete privacy of your personal details like birth certificate details, marriage certificate details etc. There should be no relaxation from either of the parties.

6. Track Record

Reputed companies always have an excellent track record in providing accurate services. Check the company’s past track record. You can directly speak to previous customers regarding their experience. Ask the service provider to provide you with customers’s emails, telephone nos etc.

7. Special Services

Nowadays, famous companies offer specialised apostille services to their clients. Example – Company XYZ in Delhi is specialising in degree certificate apostille. So, whenever you require degree certificate apostille in Delhi, you must always contact XYZ.

8. Top class customer care service

Reputed agencies always have an outstanding customer care services which is available 24*7 and open on 365 days a year. Check the accessibility of the customer care service. Always go for multiple communication medium like in person, email, telephone etc, to prevent any difficulty.

9. Quality of the Staff

You should ensure that the service provider to which you are entrusting to must have a trained and experienced staff. They should be responsive to your enquiries and must have knowledge. They should always be updated with the latest regarding apostille services.

10. Good tracking services

Nowadays, all the famous agencies provide tracking services of your consignment like when it was sent to the HRD, which day and time the HRD authentication was completed and when it came to the MEA and when the apostille was completed.

Stress Test Your Way to Excellent Customer Service

“The only way a brick and mortar business will survive today and tomorrow is by creating an outstanding customer experience” says, Dave “The Shef” Sheffield, motivational speaker, and coach.

“Of course our business can handle high stress/peak demand situations… ” says every business owner ever.

What is said is often different than reality when put to the test.

Stress testing or “Red Teaming” is when a business or organization is pushed to the limits. Whether it is in a retail business, military, cyber, or any other type of business; saying you perform well under stress is different than actually doing it.

Macy’s “secret shopping” excursion:

Bryce Hoffman, author of Red Teaming: How Your Business Can Conquer the Competition by Challenging Everything, made a surprise visit to Macy’s in March 2017 after the new CEO took command and had begun his restructuring plan which included reducing the sales staff at Macy’s.

Mr. Hoffman went shopping at Macy’s and wanted to ask a salesperson about one of their products. He looked for a salesperson for 10 minutes. When he could not find anyone to answer his question he left the store.

The most important rule for your salesperson is to be available, on time, have a positive attitude and be there to answer your customer’s questions. If you are understaffed, focus on teaching your staff to recognize people who are wandering around looking for something, and what to do when they encounter them.

(At the very least have a bell or buzzer at your customer service desk so your customers can reach your salesperson.)

What are the three secrets of creating “outstanding customer service” in your business?

1. Choose and train your sales persons to be on time, to be dependable, to have a positive attitude, to be tuned in to the needs of your customers. Have a bell at the desk, if you are short help, so customers can ring for assistance.

2. Your salesperson listens to what your customer’s want and need for your products to do and shares the benefits of each product including the price. Your salesperson has the solution to your customer’s problem.

3. Your salesperson has a passion and knowledge for your products and happily shares them with your customers. Your salesperson knows everything about these products and when your salesperson makes a promise they keep it!

As Jeffrey Gitomer, sales expert says, your salesperson is your “trusted adviser.”

To keep your brick and mortar business surviving, create outstanding customer service, by training your salespersons to be on time, dependable, have a positive attitude, to be personable, trustworthy, knowledgeable about your product, and to listen and want to help your customers. Your salespersons are passionate about your products and enjoy helping their customers solve their problems.

Madeline Frank, Ph.D. is an Amazon.com Best Selling Author, speaker, business owner, teacher, and concert artist. She helps businesses and organizations “Tune Up their Business”. Her observations show you the blue prints necessary to improve and keep your business successful. Her latest book “Leadership On A Shoestring Budget” is available everywhere books are sold.

How a Simple Conversation Puts Your Clients at Risk for Identity Theft

Are you taking as much care in protecting the privacy of verbal communication as you are in securing your data? Sensitive information is often conveyed in every day conversations with the exchange of customer telephone numbers, account information, and appointment dates and times. Speech privacy is becoming increasingly important in the workplace. In a business setting, overhearing sensitive conversations can lead to a breach of privacy that can decrease a client’s trust and cost money for the company. Some institutions such as the healthcare industry, financial firms, law offices, and educational institutes, have put laws in place to make sure speech is private. Noncompliance with these laws can lead to exposure of sensitive information resulting in identity theft, and in turn cost the company hefty fines and a damaged reputation.

HIPAA Law

In August of 2002, HIPAA amended their privacy rule to include oral communication. The new rule states that incidental disclosure of protected health records that occur during authorized activity do not violate the privacy rule as long as they are limited in nature and reasonable safe guard measures to prevent a breach of privacy are in place. Although there are no strict guidelines for these safe guard measures to comply with HIPAA, PHI and HHS will be looking at other professionals for guidance as well as looking to the American Society of Testing and Materials (ASTM) for industry standards on oral speech privacy. The ASTM uses an articulation index to prove acceptable levels of speech privacy for business and healthcare.

Although HIPAA is the most known law to protect client’s privacy, other institutions have adopted this practice to make sure the privacy of their own clients against identity theft. Family Educational Rights and Privacy Act (FERPA) states that post-secondary educational institutions make a reasonable effort to safeguard student information including finances, grades, housing, and personal health. Financial institutions hold a wealth of valuable and sensitive information on all their clients. It is vital to keep information private. The Gramm-Leach-Bliley Act (GLBA) states that nonpublic personal information such as name, address, income, social security number, or any other information collected for transactions should be reasonably protected from the public. On average victims of personal financial information theft or identity theft, lose $13,160, and much of this responsibility falls on the firm’s negligence increasing the company’s need for speech privacy.

Speech Privacy Rules

These laws force specific institutions to abide by these privacy rules to keep sensitive information about their clients secure but these kind of security measure are not limited to these fields. Speech privacy, also known as sound masking, is a significant tool for this purpose in office and retail environments.

Speech privacy does not only relate to the health care industry or to financial institutions, as it is also necessary when trying to sell to a customer in retail environments. Many retailers have something they push to their customers and without speech privacy every potential client in line, in the waiting room, or just passing through can overhear these conversations and make a quick decision on the product before hearing all of its benefits. Privacy is important for the customers as well, in some cases, clients share sensitive information, such as their health, finance, or sizes; speech privacy allows clients to open up without fear of other clients overhearing this information and using it against them to pursue identity theft.

By abiding by this privacy rule, financial institutions, health care locations, personal care facilities and more not only meet the standards put forth by HIPAA in protecting their customers’ information verbally, but also increase the trust and sense of security from their customers as well.

Speech Privacy Using Sound Masking

How do you create speech privacy in your workplace to protect sensitive information? HIPAA, GLBA, and FERPA requirements are flexible and allow each workplace to find the best solution to fit their needs. This can be as simple as being aware of these laws and making an effort to take private or sensitive conversations to a more secluded area and talk in hushed tones. Health care offices will often ask that people form a line several feet away from the oral transaction. Financial institutions may pull the customer into a separate cubicle or office situation for increased privacy for longer discussions, however these financial institutions may also use the same distances line formation as the healthcare industry when doing quick counter transactions with their clients. Private offices and conference rooms make a secure place and sound proofing the rooms proves the company is putting up safe guards for their customer’s privacy when possible. It is also important to get quality-ceiling tiles; these will absorb the sound to keep conversations private. Sound masking is another way to increase privacy by masking conversations. Although effective, some of these methods are costly and sometimes cannot fit into the budget or floor plan.

Speech privacy can give a budget-friendly tool to aid businesses in following the privacy laws. It also allows for less distraction, which increases productivity of employees. Speech privacy adds a sound masking element by adding a soft white noise much like the air blowing from an air conditioner. To help explain sound masking protects conversations, imagine someone turning on a flashlight in the dark. The beam of light is so clear and everything in its path bright and visible. This is what it is like without sound masking. Everyone can hear each other’s conversations and private information is at risk. Turning on Sound Masking in these types of environments is like turning on a flashlight in a well-lit room. The beam of light is there but is much more diluted and difficult to see. The ear is tricked the same way. By adding more sound, the conversations seem to disappear or be less noticeable. This increases privacy and reduces distractions. Sound masking involves a couple of components: the hardware (often installed near or on your telephone backboard), and sound emitters (strategically located throughout the space working like a speaker to distribute the sound).

Sound masking ensures speech privacy and proves that your company has put up reasonable safeguards for speech privacy to comply with the HIPAA, GLBA, and FERPA standards. Sound masking can help reduce distractions, improve productivity, increase privacy, and improve the workplace ambiance. Learn the laws related to your field and make sure your using the right solution for your company.

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